Rapid Instant EFT, refunds not possible if bank account has special permissions

Rapid Instant EFT, refunds not possible if bank account has special permissions

Query on Rapid Instant EFT refunds - If the merchant's bank account has special permissions, EFT refunds will not work. Some accounts require one user to upload a payment and another user to authorise the payment to be made.

 

How the issue shows on EFT system :

If merchant attempts a refund, the login into the bank account is successful (and hence merchant may receive a notification of the successful login) but the page stays loading until closed.

- With Rapid Instant EFT, the merchant can process partial/full refund on the EFT transaction. This is a reverse EFT payment so merchant has to enter their internet banking details to make the payment.

- If the bank account has special permissions, then the refund (reverse EFT) will not work. 

 

Solution:

The merchant would need to process refunds externally via their internet banking.

There is currently no way for the Rapid Instant EFT platform to get notified of the authorisation of the payment and so this breaks the flow. Even if a user that is authorised to approve payments logs in, the same issue occurs.

    • Related Articles

    • Integration guide for Rapid Instant EFT

      Summary of steps to get setup: 1. Log into the Rapid Instant EFT Platform here. (you can request credentials at help@rapidpaycollect.co.za); 2. Create API username and password (You will need these credentials for technical integration); 3. Integrate ...

    • Setting up Rapid Instant EFT, for EFT payments acceptance

      For Rapid Instant EFT Setup: Merchant needs to send us the details below :     Technical Email ID    To use for ; API Username ; password (will be generated and sent to you).   We'd need to please keep the details for this API user unchanged. ...

    • How can I be sure Customer Details are SAFE - Security on Rapid Payments for Card and Instant EFT payments

      This article gives some info on how to be sure that your customers' sensitive details are secure on Rapid Payments platforms.     Our systems do not process a transaction if it is not authenticated by the customer. There are special workflows, eg. ...

    • What if a Rapid Instant EFT payment shows as Aborted in portal but was actually paid?

      In rare occasions, an Rapid Instant EFT payment shows as Aborted in the Rapid Instant EFT portal, while it was actually transferred from the customer's bank to the merchant's bank (and also showing on both customer's and merchant's statement). In ...

    • What is a merchant account?

      What is a merchant account? A merchant account is a type of bank facility that allows any qualifying business to accept payments, from customers, via their debit or credit cards. It is a processing facility offered by an acquiring bank, governed by ...